Customer Service? Or Customer Care?

By Sheila M. Stevenson – May 10, 2018 What’s the difference, you might ask? What does customer service mean as opposed to customer care? One of the subjects that comes up in conversations frequently is the lack of quality customer service. Compliments about service are as rare as pennies these days. The list of complaints is varied, from waiting too …

Get Ready to Grow Your Business

There are many ways to get ready to grow your business. Let’s check some out. Are you in the C-suite of a Large Corporation, or in a management position with one? Are you on the lookout for innovative ideas to test and possibly put into process? Is your HR department spending most of its time dealing with poor performance and …

Customer Care Impacts Your Bottom Line

Effective customer care will favourably impact your company or organization’s bottom line? As a customer, when you hear the words “Your call is important to us…”, and then you get put on hold, how do you feel? What thoughts come to mind? What is your next action? We all live in a really busy and frantic world. Both work and …

New Life & Changes at Sheila Stevenson Group

Spring 2018 has finally arrived. So have exciting changes and new life at Sheila Stevenson Group. Spring is my favourite time of the year. It’s all about budding new life. I enjoy gardening, and am looking forward to getting my hands in some fresh soil and planting herbs and flowers. Throughout my training and Practicum to become a professionally certified …

Time for Peaceful Change in Our World

Change is coming to our world; positive and impactful change.  Now is the time to create peaceful change. It has been said that most people don’t like change. And yet, change is happening every day in your life. You’re simply not always aware of it. Also, when you think of change on a large scale, it can be a frightening …

What You Can Learn from Stigma

Stigma is a sign of social unacceptability, and you can learn something from stigma. Stigma has other biological definitions, but for today let’s stay with the social aspects of stigma, which can range from very negative to emotionally painful. Neither is a place anyone wants to be stuck in. Have you ever heard the expression, “Walk a mile in someone …

Everyone Is Colourfully Created

Food for thought. Each of you has your own unique colouring; skin and hair. Every one of us was colourfully created. All those genes combined with an egg and a sperm, and you were created. The unique creature you are has never existed before, and will not ever exist again. Think about that for a moment. Contemplate the specialness of …

Wisdom from Fear

Fear can be a frightening, even terrifying, emotion. Let’s learn a little wisdom from fear. You may, or may not, have seen the following acronyms about fear: F.E.A.R. – False Evidence Appearing Real F.E.A.R. – Face Everything And Rise Unless you are being chased down by a starving lion, or an angry grizzly bear, your fears may be more centred …

Wisdom – From Racism

Can you acquire learned wisdom from the awful reality of racism? I believe you can. Every one of us can become wiser, and less inclined to see, verbalize, or create differences in the only real ‘race’ we have on this planet …the Human Race. Pretty much all the ‘isms’ we hear about on the news and social media are born …