Always Thinking about Business

August 9, 2018 CEOs, VPs, Managers, and especially Entrepreneurs are always thinking about business – what’s happening right now, and what they want to happen in the days, weeks, months, and years to come. Yesterday is off the table. A part of history now! Ah, but the lessons can be fruitful for tomorrow.  If you pay attention – and even …

WHO AM I? Discover Authentic Living

A weekend (Saturday a.m. to Sunday noon) workshop for women at the beautiful Windermere Manor in London, Ontario. Great location, scrumptious food, all non-alcoholic beverages (CASH ONLY bar during dinner Saturday), and your hotel room (feel free to share with a friend who is also attending this workshop), and all taxes and gratuities are  included in the price. Go home …

Effective Training Really Does Pay

June 7, 2018 Is your training budget non-existent? Do you know that effective training really does pay? More times than I can count, when I’ve spoken to a company representative about Customer Care training I heard this phrase: “Oh, we do our own in-house training on customer service.” Always found that interesting. When a lawyer gets into trouble they hire …

Who Is Your Best Client

May 24, 2018 Do you know who your best client is? Are you doing a brain search right now to figure out which of your clients is the ‘best’ one? If so, relax and continue reading. As an employer, it would serve you well to recognize that the best client, or customers, you have are the people in your employ. …

Customer Service? Or Customer Care?

By Sheila M. Stevenson – May 10, 2018 What’s the difference, you might ask? What does customer service mean as opposed to customer care? One of the subjects that comes up in conversations frequently is the lack of quality customer service. Compliments about service are as rare as pennies these days. The list of complaints is varied, from waiting too …

Get Ready to Grow Your Business

There are many ways to get ready to grow your business. Let’s check some out. Are you in the C-suite of a Large Corporation, or in a management position with one? Are you on the lookout for innovative ideas to test and possibly put into process? Is your HR department spending most of its time dealing with poor performance and …

Customer Care Impacts Your Bottom Line

Effective customer care will favourably impact your company or organization’s bottom line? As a customer, when you hear the words “Your call is important to us…”, and then you get put on hold, how do you feel? What thoughts come to mind? What is your next action? We all live in a really busy and frantic world. Both work and …

New Life & Changes at Sheila Stevenson Group

Spring 2018 has finally arrived. So have exciting changes and new life at Sheila Stevenson Group. Spring is my favourite time of the year. It’s all about budding new life. I enjoy gardening, and am looking forward to getting my hands in some fresh soil and planting herbs and flowers. Throughout my training and Practicum to become a professionally certified …

Time for Peaceful Change in Our World

Change is coming to our world; positive and impactful change.  Now is the time to create peaceful change. It has been said that most people don’t like change. And yet, change is happening every day in your life. You’re simply not always aware of it. Also, when you think of change on a large scale, it can be a frightening …

What You Can Learn from Stigma

Stigma is a sign of social unacceptability, and you can learn something from stigma. Stigma has other biological definitions, but for today let’s stay with the social aspects of stigma, which can range from very negative to emotionally painful. Neither is a place anyone wants to be stuck in. Have you ever heard the expression, “Walk a mile in someone …