STOP Stigma – Mental & Physical Health Linked

October 4, 2018 There is a definite link between your mental and your physical health. So let’s stop stigmatizing each other. Here’s a question for you: when you go to a medical doctor with a complaint about your physical health, where do you leave your brain? What? What kind of question in that? It’s the sort of question that asks …

Always Thinking about Business

August 9, 2018 CEOs, VPs, Managers, and especially Entrepreneurs are always thinking about business – what’s happening right now, and what they want to happen in the days, weeks, months, and years to come. Yesterday is off the table. A part of history now! Ah, but the lessons can be fruitful for tomorrow.  If you pay attention – and even …

WHO AM I? Discover Authentic Living

A weekend (Saturday a.m. to Sunday noon) workshop for women at the beautiful Windermere Manor in London, Ontario. Great location, scrumptious food, all non-alcoholic beverages (CASH ONLY bar during dinner Saturday), and your hotel room (feel free to share with a friend who is also attending this workshop), and all taxes and gratuities are  included in the price. Go home …

Effective Training Really Does Pay

June 7, 2018 Is your training budget non-existent? Do you know that effective training really does pay? More times than I can count, when I’ve spoken to a company representative about Customer Care training I heard this phrase: “Oh, we do our own in-house training on customer service.” Always found that interesting. When a lawyer gets into trouble they hire …

Who Is Your Best Client

May 24, 2018 Do you know who your best client is? Are you doing a brain search right now to figure out which of your clients is the ‘best’ one? If so, relax and continue reading. As an employer, it would serve you well to recognize that the best client, or customers, you have are the people in your employ. …

Customer Service? Or Customer Care?

By Sheila M. Stevenson – May 10, 2018 What’s the difference, you might ask? What does customer service mean as opposed to customer care? One of the subjects that comes up in conversations frequently is the lack of quality customer service. Compliments about service are as rare as pennies these days. The list of complaints is varied, from waiting too …

Get Ready to Grow Your Business

There are many ways to get ready to grow your business. Let’s check some out. Are you in the C-suite of a Large Corporation, or in a management position with one? Are you on the lookout for innovative ideas to test and possibly put into process? Is your HR department spending most of its time dealing with poor performance and …

Customer Care Impacts Your Bottom Line

Effective customer care will favourably impact your company or organization’s bottom line? As a customer, when you hear the words “Your call is important to us…”, and then you get put on hold, how do you feel? What thoughts come to mind? What is your next action? We all live in a really busy and frantic world. Both work and …