Are YOU ready to GROW YOUR BUSINESS?
Yes? That’s where Sheila Stevenson Group comes in.
Business is highly competitive. Judicious business people are always on the lookout for what will set them apart from the rest of their industry.
One of the most important things about being in business is how you treat your customers. Everyone, from the cleaning staff all the way to the C-suite have a responsibility to provide top quality care of clients and their needs. That includes both your internal clients, and your external clients. After all, they are the reason you are in business.
The Customer Care Experts at Sheila Stevenson Group have many years of experience helping entrepreneurs, small business owners and corporations with their ‘service’ issues.
We recognize the gaps in communication, service, processes, delivery and follow-up.
We see what your customers perceive, and sometimes they don’t want to come back because of their experience. We observe what has become invisible to you and your employees.
Some factors that will provide you with a competitive edge include:
- C-suite personnel whose first concern is for their clients – internal first;
- Managers who know their staff well, and can leave their egos in the parking lot;
- Employees who pull together, get along and respect each other, and enjoy their work;
- Welcome creative ideas from anyone in the company;
- Know how to see, hear and feel what your customers experience;
- Always on the lookout for ways to improve every aspect of your business;
- Continuously analytical of your whole organization.
No one person, and no single business, is perfect. Those that continuously strive for excellence are the ones that will excel in their industries.
We can assist with your goals towards excellence. We offer consulting, coaching, and training.
All our services are tailored to your specific industry and needs.
Contact us today and learn how we can help you GROW YOUR BUSINESS.
What People are saying about Sheila Stevenson Group
Sheila helped me clear away what was preventing me from reaching my goals.
My work with Sheila was an enlightening process. She helped me to understand my possibilities and strengths as well as areas to work on.
Sheila helped me embrace my authentic self.
I couldn’t move on from the abuse I’d suffered in the past, and it was keeping me back from trying new things, because of the fear of failure and rejection. I can now live with my past and take some positive thoughts from what it has been able to teach me.
Thank you Sheila for helping me through a very difficult time and helping me to step back a bit to get a better perspective.
Sheila is a great listener who gently guides her client in the direction they need to go. She helps us to focus on what is important, and to clear away what is interfering with our progress.
Sheila is able to shed light on darkness, help alter negative patterns, and give hope to people who thought that they had none.
Sheila’s coaching helped me to feel uniquely special – worthy to promote my communication skills as a trainer and a keynote speaker.
I went from stifling fear to opening the window on beautiful, joyous light.
Sheila helped me understand my possibilities, and my strengths.
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